Shipping & Returns
All items ship within 5 to 7 business days depending courier and weather conditions and due to us being on an outlying farm. When you receive your tracking number, please follow up with the courier company to track your order.
Return & Exchange Policy
Tea & Related Food Products
We would like you to be happy with your purchases, however, supplying a food product, we cannot accept returns on any products purchased once it has been opened. We aim to deliver products of the highest quality. Should there be a quality issue with any product, we will be most happy to resolve that. No exchanges will be allowed for incorrect orders placed by customers.
Faulty items, breakages & exchanges
Should you have purchased products that are faulty, or have experienced breakages during delivery, please follow the process below:
Contact us at firstname.lastname@example.org within three (3) days of receipt of goods.
Please provide your order and contact details.
Make sure you have read and understood the recommended usage/ preparation methods and/or warnings per product as stipulated on our packaging.
Provide a clear photograph of the faulty or broken item.
Note: only the broken part will be replaced should it be found that Skimmelberg is at fault
We will only despatch the new item(s) once we have ascertained that we are responsible for the breakage/damage.
Skimmelberg will not be held responsible for parcels that go missing or arrived damaged. This must be taken up directly with the courier company, however, we will do our best to help resolve the issue.
No cash or electronic refunds will be given.
Should we be unable to provide the desired product(s), or in case of a price difference, a shopping voucher will be issued where T’s and C’s apply.